Help & frequently asked questions
Here you'll find answers to the most common questions about ordering, delivery, payment and your account. If you can't find your answer, reach us via the support chat or the contact page below.
Orders
Go to "Find food", pick a restaurant and add dishes to your cart. At checkout you choose delivery address, delivery method and payment method before placing the order. You can then follow the status in real time.
Yes — completely free as long as the order status is "Awaiting confirmation". At that point neither the restaurant nor a courier has started on it. Once the order is confirmed, contact support to cancel.
We never confirm an order until a courier actually has capacity to deliver it — that way your food never sits around waiting. During busy periods your order waits in a queue until a courier becomes available, and you can see the status the whole way.
Each order is for one restaurant, but you can keep several carts and place multiple orders back to back.
Delivery
For now we deliver in Førde. We're expanding to more small cities over time — stay tuned!
The estimated delivery time is shown on the restaurant page and at checkout, and depends on the restaurant's preparation time and the distance to you. After ordering you can follow the courier live on the map.
Yes. On the tracking page you see the status in real time, the courier's position on the map once the delivery is underway, and you can chat directly with the courier.
With "Meet the courier outside" you meet the courier at the entrance or on the street for the standard delivery fee. "Delivery to your door" means the courier comes all the way to your door, for a small flat surcharge shown at checkout.
Payment
The service runs in test mode with fake cards — nothing is charged. Vipps and Klarna arrive when real payments are enabled.
The items, a distance-based delivery fee, a small service fee and an optional tip. Prices are the same around the clock — we never use surge pricing.
The courier receives 80% of the delivery fee and 100% of any tip you give. The rest covers running the platform.
Contact support via the chat on My account as soon as possible and we'll sort it out — a refund, redelivery or discount depending on the situation.
Account
Go to My account → Addresses. There you can add, edit and delete addresses, and pick a default one.
Tap the heart on a restaurant card and it will appear under "Favorite restaurants" on My account.
Open My account and tap "Contact support" under the Help card — that puts you in a direct chat with the Tripper team. You can also use the contact page.
Send us a message via the support chat or the contact page and we'll delete your account and its data in line with the privacy policy.
Didn't find your answer?
The support chat on My account is the fastest way to reach us. You can also use the contact page.